Support
#ClouderaLife Spotlight: Teresa Morris, Sr. Manager, Technical Partner Support
Meet Teresa Morris! A 3.5 year Clouderan working as a Sr. Manager, Technical Partner Support. Her role entails building and managing support partnerships – it’s one she finds rewarding. “It’s not a one project kind of thing, it’s a whole…
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#ClouderaLife Spotlight: Otho Lyon, Director of Support, Public Sector
There are some people who will tell you, “you can do anything you want to do in life”, and then there are some people who can show you that’s true. Otho Lyon – Director of Support, Public Sector – is one…
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Customer Success and Dedicated Enterprise Support
Since 2008, we’ve been fortunate enough to include some of the world’s greatest technical talent among the ranks of ‘Clouderans’ contributing code to Hadoop and its myriad related projects: from Doug Cutting and Tom White to Todd Lipcon and Josh…
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Cloudera’s Cluster Validation Project – Proactively Diagnosing Issues within your Cluster
The Cloudera Support division, known for world class reactive support and recently solving its 30,000th case, also provides a Proactive Support team that actively monitors enterprise customers’ ‘support health.’ As a part of this monitoring, the Proactive team, alongside the…
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Data-Driven Customer Support: Q&A from the Webinar
In a recent webinar, “Data-Driven `Customer Support”, Adam Warrington, Senior Manager of Internal Systems Engineering at Cloudera, presented the tools that our support organization uses to quickly solve customer issues. Some of the key points covered in the webinar are:…
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